Posted by: Youth Service Network & We Belong Project | February 13, 2012

Store Manager Posting

Glad Day Bookshop Store Manager


Glad Day Bookshop is now the oldest LGBTQ bookstore in the world and is under new ownership.  We are seeking an individual who meets challenges with a creative mind and a fierce heart – someone who can balance imagination and concrete results.

This position will be a phenomenal amount of work but training will be available and you will have a skilled Board of Directors who are able to support you in every aspect of the job.




-Increase revenues and profitability

            -Actively market and merchandise to meet sales targets

-Create positive relationships with vendors and suppliers

            -Manage online sales including inventory, shipping, etc.

            -Track revenues and expenditures and report these to the Board

            -Improve daily processes and systems to maximize profitability

            -Work to ensure fiscal stability and longevity of the business



-Revitalize Glad Day as a cultural institution in Toronto and Canada and

as the world’s oldest bookstore dedicated to the LGBTQ community

            -Provide the highest level of customer service to the public

-Procure and replenish the most robust selection of queer books and media in Toronto

-Know what’s current in LGBTQ print and media, and respond to trends and market demands

-Develop a roster of event programming and promotions that engages the community and that generates short- and long-term sales

-Embrace new technological opportunities as they become available

-Manage website and social media

-Develop positive relationships with queer authors/artists and organizations

-Foster a sex-positive, anti-racist and anti-oppressive environment
– Other duties as assigned




-Recruit, develop and sustain a team capable of doing the work

            -Hire, train, and manage the performance of part-time employees

            -Work with the Board of Directors to meet organizational priorities

            -Work with the Board and staff to facilitate special projects & events

            -Meet with the Board and staff regularly




– Retail management experience or related experience that prioritizes multi-tasking, delegation and flexibility

– Experience in book retail, or another facet of the book industry
– Demonstrable knowledge of LGBTQ literature

– Microsoft Word, Excel

– Familiarity with internet and internet applications including social media and database-driven applications

– Excellent spoken and written communication skills in English
– Understanding and connection to the LGBTQ community

– Professional or volunteer experience within the LGBTQ community is an asset


– Full-Time Salaried Position

– Evening and Weekend Shifts Required

– Salary, Benefits and Bonus options will be discussed with successful applicants

Please reply with a resume and cover letter by 9pm on Wednesday February 15th.
Send resumes and inquiries to:


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